Frequently Asked Questions

CAN I HAVE MY RING CLEANED AT THE STORE?

Professional ring & jewelry cleaning practices are available at all locations with safety precautions in place for both our guests and associates.

HOW DO I PAY MY CREDIT ACCOUNT BILL ONLINE?

You can access your credit account at any time to make online payments or look up account details by clicking here: Pay My Bill

To register new accounts, and set up your online profile click here. Your credit card number is your 16-digit Rogers & Hollands or Ashcroft & Oak account number (this number will begin with 601801). You can find your account number on your printed statement received via mail, or by calling our credit department, Monday - Friday 8:30 a.m. - 5:00 p.m. CT (800) 326 - 4116  Dial Opt. #1 Guest Service, then Dial Opt. #2 Credit Assistance.

ARE ALL STORE LOCATIONS OPEN?

All store locations are open, but are operating at adjusted hours and schedules. Please call ahead to confirm opening and closing times. Find a store.