Back to Business – Safely and Responsibly

In order to adhere to social distancing guidelines and provide the most excellent service, the number of guests permitted inside a store may be limited. Barrier gates will be used to let you know the store has reached the maximum number of guests that can be serviced at that time. Thank you for your patience and understanding.

In-Store Safety

1. All staff complete a health assessment before each shift
2. All staff will be wearing masks at all times
3. All staff will undergo a health screening and temperature check prior to the start of every shift
4. All items being dropped off will be completely sanitized before being picked up
5. All jewelry is cleaned with an alcohol wipe before and after each guest or staff interaction
6. All checkout pin pads and stylus, tablets, jewelry viewing scopes, ring sizers, spends, jewelry cases, and counter space are cleaned and sanitized after servicing each guest

 

Jewelry Showing Stations
We have set up individual showing stations within each store equipped with a transparent countertop protective shield, alcohol wipes, and other items to allow you to comfortably view any item with a certified associate. Hand sanitizer will be provided before and after handling merchandise. Our jewelry is fully sanitized before and after every use.

Jewelry Cleanings & Inspections
Ring & jewelry cleaning services and supplies are available at all open locations. Additionally, associates are following well-defined procedures to complete warranty-required jewelry and watch inspections.

In-Store One-On-One Appointments
Before heading to the store, you can schedule an in-store appointment with a jewelry expert consultant here. Diamond experts can assist you in choosing an engagement ring, personalizing a wedding band or selecting a special anniversary gift with a one-on-one experience.

 

Frequently Asked Questions

CAN I HAVE MY RING CLEANED AT THE STORE?

Professional ring & jewelry cleaning practices are available at all locations with additional safety precautions in place for both our guests and associates. However, we will not be providing in-store service cleanings on porous or absorbent stone jewelry such as opal, pearl, emerald, ivory, amber or cameo stones, etc.. Instead, a take-home jar of jewelry cleaning solution will be provided to you. Please call ahead to check the store hours.

 

HOW DO I PAY MY CREDIT ACCOUNT BILL ONLINE?

You can access your credit account at any time to make online payments or look up account details by clicking here: Pay My Bill

To register new accounts, and set up your online profile click here. Your credit card number is your 16-digit Rogers & Hollands or Ashcroft & Oak account number (this number will begin with 601801). You can find your account number on your printed statement received via mail, or by calling our credit department, Monday - Friday 8:30 a.m. - 5:00 p.m. CT (800) 326 - 4116  Dial Opt. #1 Guest Service, then Dial Opt. #2 Credit Assistance.

 

ARE ALL STORE LOCATIONS OPEN?

All store locations are open, but are operating at adjusted hours and schedules. Please call ahead to confirm opening and closing times. Here is a list by state of currently operating locations. 

Illinois

Chicago Ridge Mall, Chicago Ridge	Market Place Shopping Center, Champaign	River Oaks Center, Calumet City
CherryVale Mall, Rockford	Northwoods Mall, Peoria	St. Clair Square, Fairview Heights
Eastland Mall, Bloomington	Northfield Square Mall, Bourbonnais	Stratford Square, Bloomingdale
Fox Valley, Aurora	North Riverside Park, North Riverside	White Oaks Mall, Springfield
Harlem Irving, Norridge	Old Orchard, Skokie	Woodfield Mall, Schaumburg
Hawthorn Mall, Vernon Hills	Orland Square Mall, Orland Park
Louis Joliet Mall, Joliet	Yorktown Center, Lombard

 

Indiana

Castleton Square, Indianapolis	Haute City Center, Terre Haute
College Mall, Bloomington	Southlake Mall, Merrillville
Glenbrook Square, Fort Wayne	Tippecanoe Mall, Lafayette
Greenwood Park Mall, Greenwood	University Park Mall, Mishawaka

 

Kentucky	Missouri	New York
Greenwood Mall, Greenwood	Mid Rivers Mall, St. Peters, MO	Walden Galleria, Buffalo
Jefferson Mall, Louisville	South County Center, St. Louis, MO
Mall St. Matthews, Louisville

 

Michigan

Genesee Valley, Flint	The Crossroads, Portage
Laurel Park Place, Livonia	Westwood Mall, Jackson
Meridian Mall, Okemos	Woodland Mall, Kentwood
RiverTown Crossings, Grandville	The Lakes Mall, Muskegon

 

Minnesota

Apache Mall, Rochester

Burnsville Center, Burnsville

Crossroads Center, St. Cloud

River Hills Mall, Mankato

Rosedale Center, Roseville

 

Ohio

Beachwood Place, Beachwood	Polaris Fashion Place, Columbus
Belden Village Mall, Canton	Richland Mall, Mansfield
Franklin Park Mall, Toledo	Southern Park Mall, Youngstown
Great Lakes Mall, Mentor	SouthPark Mall, Strongsville
Great Northern Mall, North Olmsted	Fairfield Mall, Beavercreek

 

Pennsylvania	South Dakota	Tennessee
Mall At Robinson, Pittsburgh	The Empire Mall, Sioux Falls	Governor's Square Mall, Clarksville
Millcreek Mall, Erie		RiverGate Mall, Goodlettsville

 

Wisconsin

Bay Park Square, Ashwaubenon/Green Bay (rogers & hollands)	Oakwood Mall, Eau Claire
Bay Park Square, Ashwaubenon/Green Bay (ashcroft & oak)	Southridge Mall, Greendale
Brookfield Square, Brookfield	West Towne Mall, Madison
East Towne, Madison	Wausau Center, Wausau
Fox River Mall, Appleton	Valley View Mall, La Crosse
Mayfair Mall, Wauwatosa	Regency Mall, Racine
Janesville Mall, Janesville